Frequently Asked Questions

Everything you need to know about your Wilderness Exchange gear.

What is your shipping policy for outdoor apparel?

We offer standard shipping across the continental US, typically arriving within 3-5 business days. Expedited shipping options are available at checkout for last-minute adventure needs.

How do I return or exchange an item?

We accept returns and exchanges on unworn items with original tags within 30 days of purchase. Simply visit our online portal to generate a prepaid return shipping label.

Are your materials sustainably sourced?

Yes, Wilderness Exchange is committed to the environment. Over 80% of our current collection is made from recycled polyester, organic cotton, or bluesign® approved fabrics.

How do I care for my technical outerwear?

To maintain waterproof coatings, we recommend machine washing on a cold, gentle cycle with technical-specific detergent and tumble drying on low heat to reactivate the DWR finish.

Do you offer a warranty on your products?

We stand by our craftsmanship. All Wilderness Exchange apparel is covered by a limited lifetime warranty against manufacturing defects in materials and workmanship.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.